How can I check my purchase history?

For Android Users You can check your purchase history through Google Wallet. Please use the link below to access your transaction history: G...

[iOS] Why was an additional $0.99 charged while using iOS?

Sometimes, a $0.99 charge may appear before purchasing an item to verify your credit card account.This $0.99 is a temporary authorization ch...

[Android] How do I set up purchase verification on the Play Store?

Open the Play Store app.Tap your profile picture in the top-right corner.Go to Settings > Authentication.Toggle on Biometric Verification...

My payment was not completed successfully.

If you encountered an error during the payment process, please contact us through the in-game Customer Support menu.

I was charged but did not receive my item.

If your payment was successful but the item was not delivered, please contact us through the in-game Customer Support menu.

How do I request a refund?

You can submit a refund request through the in-game Customer Support menu.Among purchasable items, only unused paid Astro Gems are eligible ...

How can I support my favorite creator?

If your favorite creators are members of the KRAFTON Creator Network (KCN), you can support them directly through the Astro Arena game....

What is KRAFTON Creator Network (KCN)?

KCN is KRAFTON's global creator support platform open to any creator making content around KRAFTON games.It provides Creator Code issua...

I encounter an error when entering the creator code

If your favorite creators are members of the KRAFTON Creator Network (KCN), you can support them directly through the Astro Arena game....